FAQ’s

Frequently Asked Questions

Below you will find answers to some of the most frequent questions we receive at Grape and Wine Tours Niagara.

How much wine tasting is included in the tour?

Each winery starts with whites then reds, then sweet wines.

These wine tastings are included in your package.

What type of restaurants do you go to on tour?

We visit 5 star restaurants and winery restaurants.

These may include the Riverbend Inn & Old Winery Restaurant, La Cachette located inside Strewn Winery, Queenston Heights overlooking the Niagara Gorge, Peller Estates, Hillebrand Estates, Rockway Glen Winery.

What size are the groups?

We have groups of 2 or more guests inside executive vans and small shuttle buses. We also offer corporate groups of up to 300 guests for special events.

How do you book a wine tour?

To book a tour with us we request a cell phone number of someone on tour and a credit card to hold until you arrive. Then we provide a confirmation number for you and ask that you have your cell phone turned on and be inside the lobby of your hotel.

How old do you need to be to tour?

We accept guests 12 years of age and over for our tours, this is a great experience for a pre-teen to learn all about wine making and a great family tour.

How do I book a special occasion tour?

Email or call us at 1.866.562.9449. Our special event planners have over 20 years experience in planning events in Niagara, in Niagara Falls and in the wine industry.

How much wine can I take back to the US?

Coming Soon.

Can we have a private tour?

Yes, we do offer private tours for groups of 8 or more guests depending on availability.

Where are you located?

We are located at 758 Niagara Stone Rd in Niagara-on-the-lake. The sign at our complex says “Great Mountain Centre”

We are located adjacent to Southbrook Winery just past the Niagara-on-the-Lake Airport.

Come early and tour a lavender boutique, shop for antiques or taste some ginseng tea.

What do you see and do on tour?

You will see how wine is made at one winery and enjoy a structured wine tasting at all wineries visited. Most of the wineries chat about how Icewine is made, we are so proud to have the Icewine name.

Groups can arrange for blind wine tastings, special team building tours, golf and wine, culinary and wine pairing lunch and dinner tours. We are flexible with timing and special events for groups.

Do you offer sightseeing for group tours?

Besides our wine tours, we do offer specialty group tours in Niagara Falls and Niagara-on-the-Lake,  where there is sightseeing and attraction tours like Maid of the Mist, Jet Boat Tours along with other attractions.  We will be happy to provide you with a custom itinerary for your group!

How do I purchase a gift certificate?

Gift Certificates are so nice to surprise someone with, especially a friend who has everything. To purchase a gift certificate we request the following:

  • Your name as the purchase
  • Your phone number as the purchaser
  • Recipient’s Name
  • Email address
  • Regular mailing address for you or the recipient
  • Credit card number to process
What to look for in a tour company?

Look for a tour company that is dependable, does not charge extra hidden fees, has an excellent reputation, loves what they do and has been around for awhile.

Can I return for another tour?

Yes, we have plenty of repeat guests, please let us know and we will do our best to escort you to new exciting wineries.

What is the cancellation policy?

You may cancel your tour up to 72 hours ahead of time and there will be no fee charged. Cancellations must be made in writing (letter, email or fax) by the person who made the booking and received by Grape and Wine Nigara Tours Inc.
Last minute cancellations will be charged 50% of the total charge.

Our VIA Rail gift certificate is the only package that is non-refundable.

Our overnight stays must cancel 72 hours prior to their booking date.  Last minute cancellations will be charged 100% of the total charge.

Large corporate tours and special events must be paid in full 7 days prior to their tour date. Cancellations must be made in writing to one of our special event planners and received by Grape and Wine Tours 7 days prior to the booking date.

What wineries do we visit on tour?

We usually visit one large corporate style, one medium family-style and some hidden away best kept secret wineries that have great hospitality, award-winning wines and ambiance. You can see the different styles of each type of winery!

What is the menu?

Menus are three course and offer appetizer, entrée and dessert. These menus are prepared by top chefs in Niagara using fresh ingredients so they do change seasonally.  We do accommodate for dietary restrictions, just let us know.

What is the dress code?

Dress code is semi-casual, you are on holidays and so you may dress like a tourist.

Do you still tour on rainy days?

Yes, wine tasting is great on rainy days as you are inside for the majority of your tour tasting wines at the tasting bar.

What if I don’t drink?

We provide baco noir grape juice for guests on tour with us so you can taste along with everyone else.

Can I purchase wine on the tour?

Yes you may purchase wines and other gifts from the winery boutiques.

Can I pay in US funds?

Yes, we love our US visitors and there will be no exchange charged if paid by cash.

Do you charge for pick up at our hotel?

We do not charge for pick up or drop by back to your hotel or B&Bs within city limits of each particular city.  Niagara Falls and Niagara-on-the-Lake.

Do you have free parking at your office?

Yes, we have plenty of free parking all day and evening!

Is there a busy time to tour?

Yes, the busiest time of year is September as that is when our amazing wine festival is held. The wineries are harvesting the grapes so there is so much to see and do.

How much notice for booking VIA Rail package?

We request 7 days notice to book a VIA Rail package, just because it does sell out very quickly and we do not want you to be disappointed. Still, give us a call for last minute bookings and we will be happy to check availability for you.

Does our tour guide stay with us?

Yes, we have the most amazing tours guides who know the area, all about wine making and have fun personalities. They are like your own personal concierge.

Can I take pictures on tour?

Yes, grab your camera and cell phones for picture taking.
Please feel free to upload you fun day trips with us on facebook and tweet to us.

What hotels do you pick up at?

Park at your hotel and mention you will be on tour with us and then check in when you return.

We pick up at Embassy Suites, Marriot Gateway, Doubletree, Oaks Inn, Sheraton on the Falls, Brock Plaza, Days Inn, Econolodge Hotels, Fallsview Casino Resort, Country Inn & Suites, Hampton Inn, Skyline Inn, Marriot Fallview, Comfort Inn, Courtyard by Marriot, Holiday Inn, Best Western, Sheraton Four Points, Great Wolf Lodge, Old Stone Inn, Travelodge, Hilton, Ramada, Renaissance Hotel, and most Hotels and B&B’s in Niagara Falls and Niagara on the Lake!

To name a few…